Key Points

AoFAQ Level 3 Certificate for Working as a Close Protection Operative within the Private Security Industry (RQF)

This Regulated Qualification is ideal for anyone wishing to become a Close Protection Operator.

As this is a Regulated Qualification, an Employer who obtains training from an AoFAQ Approved Centre is not required to carry out any due diligence on the training provider in order to ensure the suitability of the training (HSE statement).

Also approved by the Association of First Aiders.

Course Duration: Typically 12 days

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 Qualification Specification L3 Working as a Close Protection Operative Qualification Specification
AoFAQ Level 3 Certificate for Working as a Close Protection Operative within the Private Security Industry (RQF)
 Unit 3 Conflict Management within the Private Security Industry

Working as a Close Protection Operator Learning Outcomes and Assessment Criteria:

This for the third unit of the Close Protection Operator qualification

1.   Understand the principles of conflict management appropriate to their role
1.1.    State the importance of positive and constructive communication to avoid conflict
1.2.    State the importance of employer policies, guidance and procedures relating to workplace violence
1.3.    Identify factors that can trigger an angry response in others
1.4.    Identify factors that can inhibit an angry response in others
1.5.    Identify human responses to emotional and threatening situations

2.   Understand how to recognise, assess and reduce risk in conflict situations
2.1.    State how managing customer expectations can reduce the risk of conflict
2.2.    Identify the stages of escalation in conflict situations
2.3.    State how the application of dynamic risk assessment can reduce the risk of conflict
2.4.    State the importance of positioning and exit routes

3.   Understand how to communicate in emotive situations to de-escalate conflict
3.1.    State how to use non-verbal communication in emotive situations
3.2.    State how to overcome communication barriers
3.3.    Identify the differences between assertiveness and aggression
3.4.    Identify ways of defusing emotive conflict situations
3.5.    Identify approaches to take when addressing unacceptable behaviour
3.6.    State how to work with colleagues to de- escalate conflict situations

4.   Understand how to develop and use problem solving strategies for resolving conflict

4.1.    State the importance of viewing the situation from the customer’s perspective
4.2.    Identify strategies for solving problems
4.3.    Identify win-win approaches to conflict situations

5.   Understand good practice to follow after conflict situations
5.1.    State the importance of accessing help and support following an incident
5.2.    State the importance of reflecting on and learning from conflict situations
5.3.    State the benefits of sharing good practice
5.4.    State why security operatives should contribute to solutions to recurring problems
 Unit 2 Planning, Preparing and Supporting a Close Protection Operation

Working as a Close Protection Operator Learning Outcomes and Assessment Criteria:

This for the second unit of the Close Protection Operator qualification

1.   Understand the importance of threat assessment, risk management and operational planning
1.1.     State the definition of a threat to a principal
1.2.     State the definition of risk to a principal
1.3.     State the purpose of operational planning
1.4.     Explain the types of threat and risk assessment
1.5.     Identify threats to a principal within the close protection context
1.6.     Explain the need to conduct a threat and risk assessment for a principal and a venue
1.7.     State the importance of threat profiling principals and clients
1.8.     Describe techniques used in the threat and risk assessment process and their importance
1.9.     Explain the difference between threat assessment and risk management when a principal is arriving and leaving a location
1.10.   Explain the need for dynamic risk assessment, response and contingency plans
1.11.   Identify how a close protection operative could gather intelligence for operational purposes
1.12.   Identify the UK government’s threat levels
1.13.   Describe how a decision making model could be used within the threat and risk assessment process
1.14.   State the importance of time and resource management within an operational planning context
1.15.   Identify third parties to be contacted during operational planning

2.   Understand the importance of teamwork and operational briefing within a close protection environment

2.1.     Identify the attributes of a team
2.2.     Explain the benefits of knowing and utilising other team members’ abilities and skills
2.3.     Explain the benefits of personal and team preparation
2.4.     State the importance of Standard Operating Procedures (SOPs)
2.5.     Describe the difference between operational briefings and debriefings

3.   Understand close protection foot drills
3.1.     State the role of a close protection operative while on foot
3.2.     Identify the roles within a close protection team while on foot
3.3.     Explain the importance of a flexible approach to protection while on foot
3.4.     Explain the purpose of body protection of a principal
3.5.     Explain the purpose of extracting a principal while on foot

4.   Understand the importance of planning for route selection
4.1.     State the purpose of route selection and planning
4.2.     State the factors to be considered when selecting modes of transport
4.3.     Identify technological tools used in route planning
4.4.     Identify the advantages and disadvantages of using technological tools in route planning
4.5.     Identify the advantages and disadvantages of using non-electronic maps in route planning
4.6.     State factors to be considered when planning and timing a route

5.   Understand the importance of transport management within the close protection environment
5.1.     Explain the need for security during transit of a principal
5.2.     Explain the importance of selecting an appropriate mode of transport
5.3.     Identify risks associated with different modes of transport
5.4.     Explain the purpose for contingency transport plans
5.5.     Describe different transport arrangements and the impact on the close protection operative and security teams

6.   Understand incident management within a close protection environment

6.1.     State the difference between an incident and a dilemma
6.2.     Describe incidents that a close protection operative could encounter
6.3.     Explain the responsibilities of a close protection operative when dealing with an incident
6.4.     Explain how to manage an incident that could arise during a close protection incident

7.   Understand venue security operations

7.1.     Identify venue related security operations
7.2.     Explain the professional relationship between close protection operatives at a venue
7.3.     Identify factors that could influence operational procedures at a venue
7.4.     Identify appropriate methods of communication for use at a venue
7.5.     Explain the use and maintenance of communication equipment and other technology that could be used in venue- based close protection
7.6.     State the importance of recognising communication black spots within a venue
7.7.     Identify common countermeasures that could be used in venue-based close protection operations
7.8.     Identify the benefits of in-house resources used to support venue security
7.9.     Identify contingencies that could be used in venue-based close protection operations

8.   Be able to plan and prepare to carry out a close protection operation
8.1.     Conduct a team briefing, handover and debrief
8.2.     Complete a threat and risk assessment using a decision making model
8.3.     Develop an operational plan
8.4.     Produce primary and secondary route plans using paper based and technology based resources
8.5.     Implement an operational plan

9.   Be able to provide close protection of a principal
9.1.     Use a flexible approach to protection while on foot
9.2.     Use a range of communication techniques while on foot
9.3.     Carry out body protection of a principal
9.4.     Carry out extraction of a principal while on foot
9.5.     Carry out embus and debus techniques
9.6.     Manage an incident during a close protection operation
 Compliance and Regulatory Requirements

Compliance and Regulatory Requirements:

The AoFAQ Level 3 Certificate for Working as a Close Protection Operative within the Private Security Industry (RQF), is designed to meet the training and licensing requirements of the Security Industry Authority (SIA) – which regulates the sector under the terms set out in the Private Security Industry Act 2001. This qualification has been accredited by the regulators Ofqual, Qualification Wales, CCEA and SIA.
 Key Points

Name: AOFAQ LEVEL 3 CERTIFICATE FOR WORKING AS A CLOSE PROTECTION OPERATIVE WITHIN THE PRIVATE SECURITY INDUSTRY (RQF)

National Qualification Number: XX

Qualification Type: RQF

Guided Learning Hours: 140  (this qualification requires a minimum of 139.5 classroom hrs.)

Class size maximum: 12 Learners (1 Trainer)

Certificate Price £50 + VAT

 Unit 1 Working as a Close Protection Operative

Working as a Close Protection Operative Learning Outcomes and Assessment Criteria:

This for the first unit of the Close Protection Operative qualification

1.   Understand the roles and responsibilities of a close protection operative
1.1.    State the purpose of close protection
1.2.    State the purpose of close protection training and licensing
1.3.    Describe the different roles and responsibilities within a close protection team
1.4.    Identify the professional attributes required of a close protection operative
1.5.    Explain the difference between a client and a principal within the role of close protection
1.6.    Identify client types who require close protection services
1.7.    Recognise the importance of communication within a close protection environment
1.8.    Identify the types of equipment available to a close protection operative
1.9.    Describe tasks a close protection operative could undertake whilst working alone
1.10.  Explain the difference between a successful and unsuccessful close protection task
1.11.  State why continual professional development (CPD) is necessary for a close protection operative

2.   Understand basic surveillance, anti- surveillance and counter-surveillance techniques
2.1.    State the purpose of surveillance
2.2.    State the purpose of anti-surveillance
2.3.    State the purpose of counter-surveillance
2.4.    Describe basic surveillance, anti- surveillance and counter-surveillance techniques
2.5.    Identify sources of unwanted attention
2.6.    Describe the capabilities and limitations of surveillance equipment

3.   Understand legislation relevant to a close protection operative
3.1.    State the main aims of the Private Security Industry Act
3.2.    Identify the functions of the Security Industry Authority
3.3.    Identify the differences between civil, criminal and common law
3.4.    State current legislation that impacts on the role of a close protection operative

4.   Understand the importance of interpersonal skills within a close protection environment
4.1.    State the definition of interpersonal skills
4.2.    Identify interpersonal skills required within the close protection environment
4.3.    Explain the importance of communication with principals, clients and other individuals
4.4.    Explain the importance of assertiveness in the role of a close protection operative
4.5.    Explain the importance of etiquette, dress code and protocol within a close protection environment

5.   Understand the importance of reconnaissance within a close protection environment
5.1.    State the purpose of reconnaissance
5.2.    Identify factors to be considered when conducting a reconnaissance
5.3.    State the role of the Security Advance Party (SAP)
5.4.    Explain the difference between covert, overt, and low profile reconnaissance

6.   Understand search procedures within a close protection environment
6.1.    State the reason for the search
6.2.    State how to deal with unauthorised/dangerous items
6.3.    Identify legislation in relation to powers of search and access control as applied to the close protection operative
6.4.    Describe the implications of searching buildings, vehicles and people
6.5.    Identify resources used for carrying out a search
6.6.    Describe the process for sanitising and securing a location prior to use
6.7.    Identify methods for securing a vehicle, building and location
6.8.    Explain the importance of post search security

7.   Be able to establish and maintain secure environments
7.1.    Carry out basic search techniques for people, vehicles and property
7.2.    Carry out a room search
7.3.    Complete a reconnaissance activity
7.4.    Use basic surveillance, anti-surveillance and counter surveillance techniques
7.5.    Use basic negotiation skills

 Qualification Assessment

Assessment:

 

This qualification is assessed by the following means:

    1.  Multiple choice questions 

    2.  Externally set, internally marked and externally quality assured practical task.

Multiple choice questions are used to assess the learners underpinning knowledge. Question papers are available from the compliance department. Please read the instructions carefully. 
 AoFAQ Centre and Trainer Support Materials

The following is exclusively available from AoFAQ  to support the qualification:

Qualification Specification:

  • This gives details of all the Learning Outcomes with Assessment Criteria and full requirements for the qualification.

 

Scheme of Work:

  • This is a detailed construction on how to present the qualification to Learners.
 Trainer, Assessor Requiements

Trainers/Assessors must:

Subject knowledge or experience 

Trainers/Assessors must have achieved as a minimum:

Level 3 Award in Education and Training (RQF),
PTLLS, CTLLS or DTLLS
Certificate in Education 
Post Graduate Certificate in Education
SVQ Level 3 and 4 in Learning and Development

Trainers/Assessors must also show occupational expertise, the SIA requires that:

Trainers have 3 years front-line operational experience (relevant to their delivery of training) within the last 10 years.
Undertake and be active in Continuous Professional Development (CPD) in order to keep their occupational expertise up to date. As guidance, a minimum of 30 hours CPD activity each year is required with evidence made available upon an External Quality Assurance visit. Suitable CPD activities include but are not limited to the following:
Attending relevant training events, conference as seminars
Continuing work experience within their sector
Increasing professional knowledge through home study

Teaching/Assessor qualifications

Post Graduate Certificate in Education (PGCE)
Certificate in Education (CERT ED)
Diploma in Education (DIP ED)
Preparing to teach in the lifelong learning sector (PTLLS)
Certificate in teaching in the lifelong learning sector (CTLLS)
Diploma in teaching in the lifelong learning sector (DTLLS)
 Master of Arts in Education (MA ED)
 Master of Arts in Professional Development, Education and Training (MA PDET)
 Professional trainer certificate 
 IHCD Instructional methods course 
 Level 3 or 4 NVQ Learning and Development 
 CIPD Certificate in Learning Practice 
 Proof of 30 hours of training in any subject (must be verifiable)  

This is not an exhaustive list, therefore if your teaching or training qualification is not listed, please contact us. 

  Note: This list is not exhaustive.

Trainers/Assessors should also be able to provide a detailed, chronological list of evidence to show that they have regularly provided Security assessments during the previous three years. If this is limited, evidence of other first-aid assessments may be provided.

 No formal Trainer/Assessor qualifications

It is recognised that trainer/assessors may not hold formal qualifications but may have significant experience in undertaking these roles. It is expected that the trainer/assessors be registered and working towards formal qualifications within one year and that the qualifications are gained within two years.

During this period a portfolio should be maintained and include details of knowledge and experience gained and the time period over which they were applied, and any contributing training undertaken and the learning outcomes achieved. There should be evidence that the individual has conducted at least two practical and two theoretical first-aid training/assessing sessions under the supervision of a qualified assessor.


 Internal Quality Assurers
   Internal Quality Assurers must:

Occupational knowledge and competence in the subject ‐ evidenced by:
Holding a relevant subject qualification or suitable experience
Knowledge and competency in internal quality assurance – evidenced by:
Holding a qualification/completing CPD training or working towards a suitable qualification. 
Internal Quality Assurers must:
Have knowledge of the requirements of the qualification they 
  are quality assuring at the time any assessment is taking place.
Have knowledge and understanding of the role of assessors.
Visit and observe assessments.
Carry out other related internal quality assurance.

 

Note: It is understood that not all IQA’s will be qualified initially, and that sufficient time should be considered to achieve these qualifications. During this time centres should ensure that IQA’s are following the principles set out in the current Learning and Development NOS 11 Internally monitor and maintain the quality of assessment. This could be evidenced by holding a qualification such as:

SQA Accredited Learning and Development Unit 11 Internally Monitor and Maintain the Quality of Workplace Assessment

QCF Qualifications based on the Learning and Development NOS 11 Internally Monitor and Maintain the Quality of Assessment

Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (QCF)

Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (QCF)

V1 or D34

Note: This list is not exhaustive. 

AoFAQ Level 3 Certificate for Working as a Close Protection Operative within the Private Security Industry (RQF)
 

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