1. Understand the role and objectives of a door supervisor
Working as a Door Supervisor Learning Outcomes and Assessment Criteria:
This for the second unit of the Door Supervisor qualification
State the role of a door supervisor.
State the objectives of a door supervisor.
2. Understand civil and criminal law relevant to door supervision
State what is meant by ‘reasonable’ and ‘necessary force’
Identify types of assault
List common crimes against property that door supervisors may come across
Define an ‘offensive weapon’
3. To understand and demonstrate search procedures relevant to a door supervisor.
State a door supervisors right of search, including ‘conditions of entry’ and the importance of obtaining permission to search
State the hazards of conducting a search and the precautions to be taken against infectious diseases
State how to search people and their property
State the reasons for searching premises
State the actions which may need to be taken in the event of a refusal to be searched
Describe typical search documentation
State typical actions to be taken when a prohibited or restricted item is found during a search
State the cultural and religious considerations in searching individuals
State additional considerations when searching people with a disability
State additional considerations for searching of minors
State the different types of searches.
4. Understand arrest procedures relevant to a door supervisor.
Identify offences for which door supervisors can make an arrest
State the limitations to a door supervisor’s powers of arrest
State arrest procedures
Specify why arrests should only be made as a last resort
State the procedures to be taken following an arrest.
5. Understand drugs and drug abuse relevant to the role of a door supervisor.
Identify key areas of drugs misuse legislation
Identify the signs and symptoms of drug abuse
Identify the most common types of illegal drugs
Identify signs of drug dealing
State how to deal with customers found in possession of drugs
State the procedure for handling seized drugs
Identify Health and Safety issues in relation to illegal drugs
State how to dispose of contaminated waste.
6. Understand the Recording of Incidents and Crime Scene Preservation relevant to the role of a door supervisor.
List the different types of evidence
Identify the types and reasons for records
Identify incidents that need recording and when to call the police
Explain what information a record should contain
State the rules for incident book/notebook entries
State how evidence can be obtained and preserved at a crime scene.
7. Understand licensing law and the licensee’s social responsibility relevant to the role of a door supervisor.
State the licensing objectives under the Licensing Law
State the law in relation to refusing entry and ejecting customers
State police powers in relation to licensed premises
State the rights and duties of licensees and door supervisors as their representatives
State the law in relation to children and young persons
State the conduct that is considered unlawful under licensing, gaming and sexual offences legislation
Identify acceptable forms of proof of age.
8. Understand the basic procedures for emergency situations relevant to a door supervisor.
Explain the importance of knowing the venue’s fire and evacuation procedures
Demonstrate an awareness of the threat of terrorism as applies to the role of a door supervisor
Briefly describe the first aid procedures to be observed for the most common injuries sustained on licensed premises
State further learning and key local and national initiatives to raise awareness of the terror threats.
9. Deal with keeping Vulnerable People safe relevant to a door supervisor.
Understand the risks to vulnerable people being ejected from, or refused entry to, a venue and the actions that can be taken to protect them.
State factors to consider when ejecting or refusing entry to a person that may be vulnerable
Identify the behaviours of potential sexual predators
Identify and know how to report indicators of child sexual exploitation.
10. Understand how to deal with Queues and Crowds relevant to a door supervisor.
State the responsibilities of a door supervisor regarding queue control
State the benefits of queue control
Describe why communication is important throughout the queuing process
State responsibilities regarding crowd capacity regulations (including specific areas of venues)
State reasons why managing crowd capacity is important to your venue and customers.